Service & Account Information

Business Deliveries

Deliveries to our normal distribution regions are free of charge.

Please ensure you have staff ready to receive your delivery on the allocated day; or inform us of changes to your circumstances prior to delivery.

The consequences of not being able to offload bulk components can severely impair our schedule often incurring cost and damage.

We require one person to be available to assist in the unloading of goods and in the case of Mistral and M-Stone, two people are required due to the additional weight.


Consumer and Site Deliveries

Plasman specialise in deliveries to consumer and site locations on behalf of our trade clients.

Please ensure the location is accessible for a large vehicle and personnel are available to assist in unloading on the alloted delivery day.

Deliveries are to kerbside only. Small delivery charges apply; please contact our sales office for details.


Service Information

Plasman operates its own fleet of specialist vehicles and drivers for maximum quality of service.

We discourage the use of external carriers for bulky kitchen components and flooring which can often result in damages or delivery failure.

Should Plasman make an error in delivery, we endeavour to re-deliver within 24 hours of notification of error utilising our own specialist transport.

Traffic and weather conditions, seasonal demand and vehicle performance can occasionally affect our delivery schedules and will endeavour to keep you informed of any changes as soon as possible.

Please check goods within 48 hours of delivery to ensure there are no defects or damages. Returns cannot be made after this period of time.

All components should be checked for colour compatibility and quality prior to installation. No supporting re-fitting costs will be sanctioned if components are fitted with visible defects or colour variations.


Price Guide

Suggested Selling Price (SSP)

All prices indicated on availability schedules are suggested selling prices (not including VAT) and are subject to your trade discount.

Matrix Code - 045, 040 and 030 denote our trade discount structure (i.e. deduct 45%, 40% and 30% discount from SSP). “Matrix Codes” are located on all product availability matrices.


Account Information

Account Customers (30 day net monthly)
Payment should be received within 30 days from end of month of delivery.

COD Customers
Payment must be made on delivery, otherwise goods cannot be left. Payment can be made by credit card (with a 2.75% surcharge), debit card, BACS, cash or cheque.

Pro-Forma Customers
Payment must be received before goods can be released. Payment can be made by credit card (with a 2.75% surcharge), debit card, BACS or cleared cheque.

Flooring Orders
As most items are to order, please allow a minimum 7-10 working days from placing your order to delivery. Any orders under £280 Net will be subject to a £30 carriage charge. No returns will be accepted on any cancelled or surplus to requirement materials.


Important Conditions

We reserve the right to change prices and specifications at any time without notice.

Please note that due to manufacturers price increases, the published suggested selling price may sometimes vary. We will notify you by email of price changes and update the published SSP in the next printed edition of the portfolio.

All stated dimensions are nominal.

Please refer to our full terms and conditions which are located on every delivery note.